Effective Date: 30th August 2025
At Book With Rach, we value your personal information and respect your right to privacy. By choosing to share your data with us, you place trust in us, and we are committed to keeping your information safe, secure, and never selling it to third parties.
This privacy policy explains how we collect, use, store, and share your personal information when you use our website www.bookwithrach.com, sign up for newsletters, interact with our chat agent, or request further information.
1. Who We Are
Book With Rach – Rachael Hampson
13 Castle Mills
Knaresborough
HG5 8DE
Email: advice@bookwithrach.com
Tel: To Be Advised
For the purposes of UK GDPR and Data Protection law, we are the data controller of the personal data you provide.
2. Information We Collect
We may collect and store the following kinds of information:
- Contact details: name, email address, phone number (if provided via forms or chat).
- Newsletter sign-ups: collected through MailerLite (our third-party email provider).
- Request/appointment forms & chat agent submissions: details you provide such as name, contact information, travel requirements, and preferences.
- Technical data: IP address, browser type, operating system, referral source, time spent on the site, and pages viewed (via Google Analytics).
- Cookies: used to improve browsing experience and measure site performance.
3. How We Use Your Information
We use your information to:
- Arrange and confirm telephone appointments to discuss your travel requirements.
- Prepare and send tailored itineraries.
- Send you newsletters, updates, and special offers (if you opt in).
- Respond to enquiries sent through our forms or chat agent.
- Improve your experience of our website and personalise content.
- Comply with legal obligations.
We will only share your personal information with third parties if you have given explicit consent (for example, if you ask us to connect you with a travel provider).
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent: for newsletters, marketing communications, and optional requests.
- Contract: where you request itineraries or appointments that require us to process your data.
- Legitimate interest: to improve our website, prevent fraud, and keep records of interactions.
- Legal obligation: if required by law or court order.
5. Data Retention
- Chat agent & form submissions: retained for up to 1 year unless you request earlier deletion.
- Newsletter subscriptions: retained until you unsubscribe.
- Appointment/itinerary records: retained for as long as reasonably necessary to provide our services.
- Analytics & cookies: retained according to Google’s policies.
6. Cookies
We use cookies to enhance your browsing experience, remember preferences, and measure site performance.
- Google Analytics cookies help us understand visitor behaviour.
- You can manage or disable cookies in your browser settings. Some features may not function properly if cookies are disabled.
7. International Data Transfers
As we use MailerLite (EU/US provider) and Google Analytics, some data may be stored or processed outside the UK. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your information.
8. Security of Your Information
We implement technical and organisational measures to protect your personal data, including password-protected databases, SSL encryption, and restricted access. However, transmission of data over the internet cannot be guaranteed as 100% secure.
9. Children’s Privacy
Our website is not directed to children under 16. We do not knowingly collect data from children.
10. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of incomplete or inaccurate data.
- Request deletion of your data.
- Withdraw consent for newsletters or marketing at any time.
- Request restriction or objection to processing.
- Request transfer of your data to another service.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
11. Third-Party Websites
Our site may contain links to third-party websites, including travel providers. We are not responsible for their privacy practices and encourage you to read their policies before submitting personal data.
12. Updates to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and where appropriate, notified to you by email.